According to coverage by NTV Kenya, the latest audit report revealed that some revenues collected through the platform were allegedly channelled into untraceable accounts, raising alarm over transparency in the handling of public funds.
The findings, presented to Parliament, highlighted what the Auditor General termed as administrative, financial and operational weaknesses within the multi-agency system.
Lawmakers were shown deliberating on the report, with calls for accountability and urgent reforms to safeguard public resources.
The audit further questioned the ownership of the e-Citizen platform, noting a lack of clarity over the entities managing and benefiting from the system, despite its central role in delivering government services.
The platform processes millions of transactions annually, including applications for passports, national identification documents and business registrations.
The revelations have sparked widespread concern, as e-Citizen was initially introduced to enhance efficiency, improve service delivery and curb corruption through digitisation.
Analysts warn that the reported misdirection of funds to unknown accounts could point to deeper systemic issues, potentially undermining public trust in government systems. They have called for a comprehensive forensic audit and stricter oversight mechanisms.
This is not the first time the platform has come under scrutiny, with previous reports also flagging governance challenges.
As debate intensifies, the government is yet to issue an official response to the latest findings.
However, the issue is expected to dominate parliamentary discussions in the coming days, with pressure mounting for reforms to restore accountability and transparency in one of Kenya’s most critical digital infrastructures.
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